Edinburgh based Clan Gordon, know that happy tenants are essential to creating a smooth, successful property management experience. The results of their annual tenant survey shows an overwhelming 97% of tenants would recommend Clan Gordon to others reaffirming their commitment to providing a service that places tenants’ needs first.
Ed
Paine, Managing Director, Clan Gordon said,
“At Clan Gordon we strive to ensure every tenant feels supported, whether it’s handling a minor maintenance request or addressing more significant concerns. Here’s how we’ve continued to build trust and deliver outstanding service: Tenants value knowing their letting agent understands the property they live in. Our survey revealed that 97% of respondents felt our team had knowledge of their property with over 80% saying they were either ‘Extremely aware’ or ‘Very aware’ of their property. This speaks to the personal attention we provide, making sure tenants feel secure and well-informed.”
Ed Paine added, “I am incredibly proud of the Clan Gordon team for the excellent feedback we’ve received in this year’s tenant survey. We’ve always believed that the best service comes from listening to tenants and acting quickly to meet their needs. These survey results highlight the dedication of our team to ensure our tenants feel valued and supported throughout their rental experience. I’d like to thank our tenants for their feedback and our fantastic team for continuing to set the standard in Edinburgh property management. We’re excited to build on this success in the year ahead.”
For more information about Clan Gordon’s award-nominated services or to learn how they can help manage your Edinburgh property, visit https://www.clangordon.co.uk/
www.clangordon.co.uk/tennants-endorse-clan-gordon
Some of the comments received from the survey:
- “Quick response to maintenance issues and professional handling of paperwork requests.”
- “Even though the company has grown over the years, I still feel a personal service.”
- “The team explained everything about the property when I moved in and were very helpful.”
- “The flat is great, and any problems have been fixed well.”
- “All communication with Clan Gordon staff has been helpful and kind.”
- “We were worried when we switched to Clan Gordon, but we were happily surprised by how well-kept the place was and their willingness to fix any small issues.”
- “If renting in Edinburgh again, I’d certainly try to be a Clan Gordon tenant again.”
About Clan Gordon
Edinburgh letting agency Clan Gordon understands that letting or renting a property can quickly turn into a major hassle if anything goes wrong. Their team of professional property managers will take care of everything for you, whether you’re a landlord or a tenant, so you always have complete peace of mind everything is taken care of for you.
Clan Gordon founders Andrew and Jonathan Gordon had suffered their own fair share of poor service and wanted to do things differently – to treat tenants and landlords with respect and deliver the quality service everyone deserves. That’s why the brothers set up the business in 2007.
Clan Gordon has a fully qualified and experienced team of property management professionals and the managing director Jonathan Gordon is a chartered surveyor.
The business is focused solely on lettings and property investment and Clan Gordon is regulated by ARLA (Association of Residential Letting Agents) Propertymark and RICS (Royal Institution of Chartered Surveyors).
